We have launched a new online support hub to make it quick and easy for Business Fuel Cards customers to get help and information for your most common questions, whenever you need it.
We know that waiting on the phone to get your questions can be frustrating. Sometimes all you need is the answer to a quick question about your invoice or how to make changes to your fuel card limits.
That’s why we’ve built a new online support centre to help you get the answers you need, when you need them.
Then if you need to speak to a person for more help, our customer service team are ready to support you via phone or email.
Answers are just a click away
To access the online support centre, simply tap or click on ‘Support Centre’ on the Business Fuel Cards homepage.
From there, you can type your questions directly into a search bar or browse what you’re after by choosing from a wide range of categories including:
- Account & Card Management – Using your card, controls, account maintenance, and more
- Self-Service Portal – How to register, payments, reports, invoices, card management, cost centres, and more
- Invoices – Payments, fees & charges, discounts & rebates, understanding my invoice, and more
- Add-on Services – Getting the most out of your fuel cards with Roadside Assistance, Xero Integration, ecoDRIVE, and DriverApp
There’s a dedicated section for merchants too, helping with questions on account management, joining our network, missing invoice payments, payment options, and more.
The customer online support centre is part of a wider revamp of the Business Fuel Cards website launched earlier this year. A reconfigured navigation architecture now offers a more logical layout of information that makes it easier to not only find the right fuel card for your business, but to make the most of your fuel cards every day.