Shell Card
How do I activate my card?
Shell Cards are sent inactive for security reasons. Upon receiving your card, call our Business Fuel Cards customer service on 1300 178 178. Please have your card/s ready to advise of the card numbers.
How do I set up my PIN?
As part of Shell Cards protection policy, all Shell Business Fuel Cards are PIN protected. You will be prompted to enter a pin when you first use your card. Choose four numbers that you will remember and repeat your PIN to confirm. This will become your permanent PIN.
What if I forget my PIN?
If you forget your pin, please call Business Fuel Cards customer care on 1300 178 178.
Where can I find my nearest Shell and Coles Express? 
For finding your nearest Shell and Coles Express download the shell app or use our site locater at bfcards.com.au/site-locator  
What to do if a card is lost/stolen?
Please notify your Fleet manager / office manager immediately. If you’re the account holder, you can call us on 1300 881 246 or log into your account at https://bfo.bfcards.com.au and cancel your card.
What to do if a transaction is declined?
In the case of a declined transaction, contact your Fleet Manager or call Business Fuel Cards customer service on 1300 178 178.
General
What is the difference between Fleet Card Orange, Fleet Card Blue and Shell Card?
 
  • Fleet Card® Blue: A fuel and oil only expense management card that offers protection and savings, accepted at over 90% of national fuel sites.  
  • Fleet Card® Orange: A fuel, oil, and repairs expense management card that will track your fuel efficiency and protect against fraud, accepted at over 90% of fuel sites and over 6000 non-fuel partners.  
  • Shell Fuel Card: A fuel expense management card that offers flybuys points and discounts on both diesel and petrol throughout the Shell and Coles Express network. 
What should I do if a Fuel card is lost/stolen?
Notify your Fleet manager / office manager immediately.  If you’re the account holder, you can call us on 1300 178 178 or log into your account at https://bfo.bfcards.com.au  and cancel your card. 
What should I do if a transaction is declined?
Contact Fleet Manager or call Business Fuel Cards customer service on 1300 178 178. 
How do I care for my cards?
  • Keep your card clean. 
  • Do not bend your card 
  • Do not expose your card to magnetic surfaces 
  • Do not expose your card to excessive sunlight 
  • Store your card in a protective cover 
Fleet Card
How do I activate my card? 
Cards are ready to use as soon as you receive them. No activation is required, so you can immediately take advantage of the many benefits the card offers. 
What to do if I can’t find a Shell/Coles Express fuel station?
Fleet Card is accepted at over 90% of petrol stations throughout Australia. Use the Fleet Card site locator or download the Fleet Card Mobile App to find your nearest fuel station.
What is a surcharge?
A card surcharge is an additional percentage that the fuel station can charge under the Reserve Bank of Australia legislation.
Who surcharges Fleet Card?
A small percentage of accepting sites.
How do I find out which fuel station applies a surcharge?
The Fleet Card site locator display these fuel stations and the retail counter will also state if Fleet Card transactions will be surcharged.
What to do if your card is lost/stolen?
Notify your Fleet manager / office manager immediately. If you’re the account holder, you can call us on 1300 881 246 or log into your account at https://fco.fleetcard.com.au and cancel your card.
Need simplified fleet management? Give us a call.
Our team of experts can find a solution to match your fleet’s unique needs. If you aren’t sure which card is right for your fleet, get in touch for a quick chat about your options.
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