Will I be charged a fee to integrate Xero to my Fleet Card account?
No, the integration is completely free for new and existing users.
Will all Fleet Card users with Xero accounts be able to integrate their accounts with Xero?
The Xero integration is only available for single accounts. The integration is not possible for large enterprise customers with multiple accounts.
Is the integration available to Blue and Orange Fleet Card users?
Yes –If you have an Orange or Blue Fleet Card, you can integrate your account with Xero.
Can I summarise all transactions for a specific vehicle registration in Xero?
No, if you choose an itemised Fleet Card invoice, every line item on your invoice will sync to Xero.
When should I select “send a summary” vs “send individual transactions”?
The summary is an overview of the total of all transactions in the invoice period, and can be reconciled in one go, for example as vehicle expenses. If you want to break down each transaction and reconcile transactions separately, select individual transactions. This means you can account for fuel expenses against one expense account and other charges on the invoice to another account.
What does Xero mean by “accounts” and “tax rate”?
We recommend talking to Xero or your accountant to learn more about tax codes and account types. Go to this Xero Support
article for more information.
Why do I keep seeing multi-factor authentication and how do I fix it?
Multi-factor authentication (MFA) is a security process that uses at least two different factors. It’s away of checking that it's really you when you log in. MFA is mandated for all Xero users in all regions to improve the security of your data.
If you’re having problems using MFA, you can troubleshoot on Xero Support
Will the integration sync and show Fleet Card invoices from before the integration?
The integration will only sync new invoices generated after you have paired your Xero and Fleet Card accounts. It is not possible to sync invoices from before the integration.
Do invoices sync to Xero immediately?
Your next invoice generated in Fleet Card Online will be synced later that day, usually within 12hours.
If I disconnect Fleet Card from my Xero account, does it remove the previous invoices synced?
When the integration is paired, any future invoices are synced automatically. If the integration is disconnected the syncing stops. No previous invoices are deleted or removed from Xero – you can choose to do this manually in Xero if needed.
Once the integration is paired again, the next invoice generated in Fleet Card Online will be synced as normal.