Business Fuel Cards FAQ
This section contains answers to various commonly asked questions by our customers.
What is a Shell Card offered by Business Fuel Cards?
Shell Card by Business Fuel Card is a diesel fuel card used to purchase Fuel and Oil only. (Note that if any shop items are purchased using the Shell Business Fuel Card, the transaction will be automatically declined).
How do I activate my card?
Cards are sent inactive for security reasons. Once you receive your card, call Business Fuel Cards customer service on 1300 178 178. Please have your card/s ready to advise of the card numbers.
How do I set up my PIN?
All Shell Business Fuel Cards are PIN protected. The first time you use your card, you will be prompted to enter a PIN. Choose four numbers that you will remember. Repeat your PIN to confirm. This will become your permanent PIN.
What if I forget my PIN?
You will need to call Business Fuel Cards customer care on 1300 178 178.
Where can I find my nearest Shell and Coles Express?
You can download the shell app or use our site locater at www.bfcards.com.au/site-locator
Do I get a discount everywhere?
The higher discounts are available at unmanned and truck stop sites. Check which sites are unmanned and truck stops at http://www.bfcards.com.au/wp-content/uploads/2016/10/BFC-Shell-Site-List_OCT16.pdf
How to complete a transaction?
- Drive in
- Note the odometer reading
- Fill up and proceed to transaction counter
- Swipe card and enter odometer reading when prompted.
- Enter your PIN
- Sign the receipt upon completion of the transaction
- Retain the docket.
- It’s that EASY!
What to do if a card is lost/stolen?
Notify your Fleet manager / office manager immediately. If you’re the account holder, you can call us on 1300 178 178 or log into your account at https://bfo.bfcards.com.au and cancel your card.
What to do if a transaction is declined?
Contact Fleet Manager or call Business Fuel Cards customer service on 1300 178 178.
How do I care for my Shell Business Fuel Card?
-Keep your card clean.
-Do not bend your card
-Do not expose your card to magnetic surfaces
-Do not expose your card to excessive sunlight
-Store your card in a protective cover